Utilizing Emotional Intelligence in the Workplace

情商，有时被称为方程式（“情绪商”），是指一个人识别，理解，管理和理由的能力emotions。这是一个关键的能力，当涉及人际关系 - 而且不仅在心理学中的热门话题，而且在商业世界中。万博maxbetx官网登陆

该术语由20世纪90年代的心理学家创造。它的使用很快蔓延到包括商业，教育和流行文化的其他地区。

What Is Emotional Intelligence?

心理学家Peter Salovey和John D. Mayer，这一主题的两个领先的研究人员，将情绪思维定义为识别和理解自己和其他人的情感的能力。这种能力还涉及使用这种情感理解来做出决策，解决问题，并与他人沟通。

根据萨罗伊和梅耶，有四种不同的情绪智力：

• Perceiving emotions
• Reasoning with emotions
• 了解情绪
• Managing emotions

我n the past, emotions and intelligence were often viewed as being in opposition to one another. In recent decades, however, researchers exploring emotion psychology have become increasingly interested in cognition and affect.

This area explores how cognitive processes and emotions interact and influence the ways that people think. Consider how emotions and moods such as happiness, anger, fear, and sadness influence how people behave andmake decisions。

为什么EQ对成功很重要

对情感心理学的兴趣和情绪智力的概念真的被万博maxbetx官网登陆1995年出版了Daniel Goleman的书“情绪智力：为什么它可能超过智商。”在这本书中，Goleman认为，情绪智力对于预测生活成功至关重要。他争辩说，情感能力也在工作场所发挥了特别重要的作用。

该概念迅速吸引了公众的注意力，包括人力资源管理人员和商业领袖。研究人员建议，情绪智力影响员工与其同事互动的互动，而EQ也被认为发挥作用者如何管理压力和冲突的作用。它还影响了作业的整体性能。其他研究与工作满意有关的情绪。

戈尔曼建议虽然传统智力was associated with leadership success, it alone was not enough. People who are successful at work aren't just smart—they also have a high EQ.

但情商不仅适用于首席执行官和高级经理。从大学生寻求实习的大学生，这是一个人职业生涯的一个重要的品质，希望雇员能够承担领导作用。如果你想在工作场所取得成功并向上迈进职业阶梯，情绪智力对你的成功至关重要。

Why EQ Matters in the Workplace

为什么情绪智力如此有价值的工作场所技能？根据one surveyof hiring managers, almost 75% of respondents suggested that they valued an employee'sEQ more than their IQ.

情绪智能被广泛认可为有价值的技能，有助于改善工作场所内的通信，管理，解决问题和关系。研究人员认为可以改善培训和实践也是一项技能。

How to Become More Emotionally Intelligent

While emotional skills may come naturally to some people, there are things that anyone can do to help improve their ability to understand and reason with emotions. This can be particularly helpful in the workplace, where relationships and business decisions often rely on the interpersonal understanding, teamwork, and communication.

One 2011 study found that participants who trained in key emotional competencies showed lasting improvements in emotional intelligence. They also experienced improvements in physical and mental well-being, better social relationships, and lower cortisol (stress hormone) levels.

如果您有兴趣提高您的情绪智能技能，以使您的工作场所表现有益，请采取措施提高您在五类情商中的技能：自我意识，自我监管，社会技能，同理性和动机。

变得更加自我意识

One of the first steps toward utilizing emotional intelligence skills in the workplace is to practice recognizing your own emotions. Self-awareness involves being aware of different aspects of yourself, including your emotions and feelings. It is one of the情商的基础组成部分。为了认识到你的情绪并理解导致这些感受的原因，你需要先自我意识到。

• Pay attention to how you are feeling。How do these emotions influence how you respond? Do the things you are feeling have an impact on the decisions you make or how you interact with others? As you reflect on these questions, you may find that you become much more aware of your own emotions and the role that they play in your daily life.
• 盘点的情感的优点和缺点。How well do you communicate with others? Do you find yourself experiencing impatience, anger, or annoyance often? What are some ways you can deal with these feelings effectively? Recognizing weaknesses allows you to look for ways to deal with them.
• Remember that emotions are fleeting。A co-worker might irritate you or your boss might give you a frustrating task to complete. Before you react, remember that these things are temporary. Making rash decisions based on intense emotions can be detrimental to your long-term goals and success.

Practice Self-Regulation

Goleman identifiedself-regulationas a critical part of emotional intelligence. Being aware of your emotions is an important first step, but you also need to be able to manage your feelings.

To improve your self-regulation skills in the workplace:

• 找到释放工作场所压力的技术。在工作以外的业余爱好是一个好地方to start. Physical exercise is also a healthy way to release stress.
• 保持冷静。Accept the fact that you cannot control everything. Look for helpful ways to respond that don't add fuel to the fire.
• Think before making decisions。Emotions can overwhelm you in the heat of the moment. You can make a calmer, more rational choice if you give yourself time to consider all of the possibilities.

我mprove Social Skills

Research on emotion psychology suggests that people with high EQs also have strong social skills. Because they are adept at recognizing other people's emotions, they are able to respond appropriately to the situation. Social skills are also highly valued in the workplace because they lead to better communication and a more positive company culture.

具有良好社交技能的员工和领导能够与同事建立融洽关系，并有效地传达他们的想法。具有良好社交技能的人不仅是伟大的团队球员，而且在需要时也能够接受领导力。为了提升您的社交技巧：

• Listen to what others have to say。这并不意味着只是被动地倾听别人的谈话。Active listeninginvolves showing attention, asking questions, and providing feedback. Whether you are a manager or a team member, active listening can show that you are passionate about work projects and willing to work with others to help the group reach its goals.
• 注意非语言沟通。人们通过他们的肢体语言发送的信号可以传达很多关于他们真正思考的事情。
• Hone your persuasion skills。Being able to carry influence in the workplace and convince team members and supervisors to listen to your ideas can go a long way in advancing your career.
• Avoid office drama。尽力避免避开有时接管工作场所的小型办公室政治，但请注意，冲突并不总是可避免的。专注于听其他人说的，并寻找解决问题的方法，并尽量减少紧张局势。

Become More Empathetic

Emotionally intelligent people are good at stepping into another person's shoes and understanding how they feel. Empathy is more than just recognizing how others are feeling. It also involves how you respond to these emotions.

我n the workplace, empathy allows you to understand the different dynamics between colleagues and supervisors. It also allows you to recognize who holds power and how it influences the behaviors, feelings, and interactions that flow from such relationships.

• 看看其他人的观点。我t can be challenging at times, especially if you feel like the other person is wrong. But rather than let disagreements build up into major conflicts, spend time looking at the situation from another's perspective. It can be a great first step toward finding a middle ground between two opposing points of view.
• Pay attention to how you respond to others。Do you let them have a chance to share their ideas? Do you acknowledge their input, even if you disagree? Letting others know that their efforts have merit often helps everyone feel more willing to compromise.

对你的动机工作

情绪智力的另一个关键组成部分是内在的动机。拥有强大的欧化委员会的人往往是为了实现目标而达到自己的缘故。他们想做事情而不是寻求外部奖励，因为他们发现它们履行，他们对他们所做的事情充满热情。

Money, status, and acclaim are great, but people who are highly successful in the workplace are usually motivated by something more than that. They are passionate about what they do. They have a commitment to their work, they love taking on new challenges, and their enthusiasm can seem contagious. They don't give up in the face of obstacles and they are able to inspire others to work hard and persist in order to achieve goals.

• 专注于你对工作的热爱。There are probably things about your job that you love and things that you hate.Try focusing on theaspects of your job that you enjoy, such as the feeling of accomplishment you get when you complete a big project, or helping your clients progress toward their own goals. Identify those components of your job and take inspiration from them.
• 尽量保持积极的态度。注意搞定怎么乐观的人in the workplace tend to inspire and motivate others. Adopting this kind of attitude can help you feel more positively about your work.

A Word From Verywell

情绪智力不仅在福祉中发挥着重要作用，而且在你的工作场所的成功中也是如此重要的作用。幸运的是，您可以从情感心理学中获取许多课程，这将使您能够提高您的方程式，促进更大的情感能力，以提高您的工作表现和职业成功。万博maxbetx官网登陆